PRIVACY POLICY
Effective Date: August 25, 2026
Last Updated: August 25, 2026
1. Introduction and Overview
Four Grid Co. ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website at www.fourgridco.com or use any of our products, services, or applications (collectively, the "Services").
This Policy applies to all users of our Services, including visitors to our website, registered account holders, and customers who purchase or interact with our products. It does not apply to third-party websites, applications, or services that may be linked to or from our Services — those are governed by their own privacy policies.
Please read this Policy carefully before using our Services. By accessing or using our website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Policy, please discontinue use of our Services.
If you have questions about this Policy or how we handle your information, please contact us at privacy@fourgridco.com.
2. Information We Collect
We collect information in two primary ways: directly from you when you provide it to us, and automatically as you interact with our Services.
2.1 Information You Provide Directly
When you create an account, make a purchase, contact us, or otherwise engage with our Services, you may provide us with the following types of information:
Identity Information: Full name, username, and profile details.
Contact Information: Email address, phone number, billing address, and shipping address.
Account Credentials: Username, password, and security questions used to create and protect your account.
Payment Information: Credit or debit card details, bank account information, or other payment method data. Payment information is processed through secure third-party payment processors and is not stored directly on our servers.
Communications: Any information you share when you contact us via email, chat, support forms, or other channels — including the content of your messages and any attachments.
Form Submissions: Any other information you voluntarily provide through forms, surveys, registrations, or promotional entries on our website.
2.2 Information Collected Automatically
When you visit our website or use our Services, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This information includes:
Device and Technical Information: IP address, device identifier, browser type and version, operating system, and device hardware information.
Usage Data: Pages visited, features used, time and date of visits, time spent on each page, links clicked, and click-stream data.
Referral Information: The URL of the website or advertisement that directed you to our Services.
Location Data: General geographic location derived from your IP address (such as city or region). We do not collect precise geolocation data unless you expressly grant permission.
Session Information: Information about your browsing session, including login state and preferences stored during your visit.
This automatically collected data helps us understand how users interact with our Services so we can improve their performance and your experience. For more information about cookies and how to manage them, see Section 4 of this Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide and operate our Services: Including creating and managing your account, fulfilling orders, and delivering the features and functionality you request.
To process transactions: Including handling payments, billing, and any related communications such as order confirmations and receipts.
To improve and develop our Services: Analyzing usage patterns, troubleshooting issues, conducting research, and developing new features or offerings.
To personalize your experience: Tailoring content, recommendations, and communications to your preferences and usage history.
To communicate with you: Sending transactional messages (such as account alerts, purchase confirmations, and service notices) and, where you have consented, promotional and marketing communications about our products and services.
To respond to inquiries and provide support: Addressing your questions, resolving disputes, and providing customer assistance.
To conduct analytics: Measuring the performance of our website and Services, understanding audience demographics, and tracking the effectiveness of marketing campaigns.
To ensure security and prevent fraud: Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.
To comply with legal obligations: Meeting our responsibilities under applicable laws and regulations, including responding to lawful requests from government authorities.
We will not use your personal information for any purpose that is materially different from those described in this Policy without first obtaining your consent or providing advance notice.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences (such as login status, language, or font size) over a period of time. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).
4.2 Types of Cookies We Use
Cookie Type:
Essential / Functional: Required for the website to operate correctly. These enable core functions such as page navigation, secure login, and access to protected areas of the site. The site cannot function properly without these cookies.
Example: Session management, authentication tokens, security cookies
Analytical / Performance: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve site performance and user experience.
Example: Google Analytics, page view tracking, error reporting.
Marketing / Targeting: Used to track visitors across websites in order to display relevant and engaging advertisements. These cookies may be set by us or by third-party advertising partners.
Example: Retargeting pixels, ad conversion tracking, social media cookies
4.3 Managing Your Cookie Preferences
You have the right to accept or decline non-essential cookies. You can manage your cookie preferences in the following ways:
Browser settings: Most web browsers allow you to control or delete cookies through their settings. Consult your browser's help documentation to learn how to block or remove cookies.
Opt-out tools: For analytical cookies, you may opt out via tools such as the Google Analytics Opt-Out Browser Add-on. For marketing cookies, you may use the Digital Advertising Alliance's opt-out tool at optout.aboutads.info.
Cookie consent settings: Where required by law, we will present a cookie consent banner when you first visit our website, allowing you to set your preferences by category.
Please Note
Disabling or blocking certain cookies — particularly essential and functional cookies — may affect the availability and performance of features on our website. Some parts of the site may not function correctly without them.
5. Third-Party Services and Data Sharing
Four Grid Co. does not sell your personal information to third parties. We may, however, share your information with trusted third parties in the following limited circumstances:
5.1 Service Providers
We work with third-party companies that perform services on our behalf, including website hosting, cloud infrastructure, payment processing, email delivery, customer support platforms, and analytics services. These providers are permitted to access your information only to the extent necessary to perform their services for us and are bound by appropriate data processing agreements that prohibit them from using your data for any other purpose.
5.2 Business Partners
In some cases, we may share your information with business partners to offer joint products, services, or promotions. We will only share your information with business partners where you have given your explicit consent to such sharing.
5.3 Legal Authorities and Protection of Rights
We may disclose your information to law enforcement agencies, courts, regulators, or other government authorities when we are required to do so by law, court order, or legal process. We may also disclose information when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Four Grid Co., our users, or the public.
5.4 Business Transfers
If Four Grid Co. is involved in a merger, acquisition, restructuring, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via a notice on our website or by email before your personal information is transferred and becomes subject to a different privacy policy.
Four Grid Co. does NOT sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
6. Your Rights and Choices
Depending on where you are located, you may have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.
6.1 Rights Under the GDPR (EU/EEA Users)
If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) grants you the following rights:
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to certain legal exceptions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
Right to Restrict Processing: You may request that we limit how we use your personal data in certain circumstances.
Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interests as a legal basis.
Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
6.2 Rights Under the CCPA (California Residents)
If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you the following rights:
Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for which it is used.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions permitted by law.
Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt Out of Sale: California residents have the right to opt out of the sale of their personal information. Four Grid Co. does not sell personal information; however, you may submit a "Do Not Sell My Personal Information" request at any time by contacting us at privacy@fourgridco.com.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
6.3 Marketing Communications
You may opt out of receiving promotional emails from us at any time by clicking the "unsubscribe" link included in any marketing email, or by contacting us at privacy@fourgridco.com. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as account notifications or order confirmations).
6.4 How to Submit a Request
To exercise any of the rights described in this Section, please contact us at:
Email: privacy@fourgridco.com
Website: www.fourgridco.com
We will respond to verifiable requests within 30 days of receipt. In some cases, we may need to verify your identity before processing your request to ensure the security of your personal information. If we require additional time to respond, we will inform you of the reason and the expected response date.
7. Data Security
Four Grid Co. takes the security of your personal information seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption in Transit: All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS/SSL) protocols.
Encryption at Rest: Sensitive data stored in our systems is encrypted using industry-standard encryption methods.
Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All access is controlled through authentication and role-based permissions.
Regular Security Assessments: We conduct periodic reviews of our security practices, vulnerability assessments, and security testing to identify and address potential risks.
Vendor Security: We require our third-party service providers to maintain appropriate security standards when handling personal information on our behalf.
Security Disclaimer
Please be aware that no method of transmission over the internet, and no electronic storage system, is 100% secure. While we make every effort to protect your personal information using commercially reasonable means, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, Four Grid Co. will notify affected users in accordance with applicable law and as promptly as circumstances allow.
8. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
The following general retention guidelines apply:
Account Data: We retain account information for the duration that your account remains active. Following account closure, we may retain certain information for a defined period (typically up to 3 years) to resolve disputes, enforce agreements, or comply with legal obligations.
Transaction Records: Purchase history, billing information, and related financial records are retained for the period required by applicable tax and accounting laws (typically 7 years in the United States).
Communications: Records of communications with customer support may be retained for up to 3 years to ensure quality and resolve any subsequent issues.
Marketing Data: Marketing preferences and opt-out records are maintained indefinitely to honor your choices.
Automatically Collected Data: Analytics and usage data is typically retained in an aggregated or anonymized form for up to 26 months.
When personal data is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention procedures.
9. Children's Privacy
Our Services are not directed to, or intended for, children under the age of 13 (or under the age of 16 for users in the European Union/European Economic Area, in accordance with the GDPR). We do not knowingly collect, use, or disclose personal information from minors.
If we become aware that we have inadvertently collected personal information from a child without verifiable parental or guardian consent, we will take prompt steps to delete that information from our systems.
If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@fourgridco.com. Please include your child's name and the nature of the information you believe was collected so that we can process your request efficiently.
10. International Data Transfers
Four Grid Co. is based in the United States. If you access our Services from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Data protection laws in these countries may differ from those in your country of residence.
Where we transfer personal data from the European Economic Area, the United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we rely on appropriate safeguards to ensure that your data remains protected, including:
Standard Contractual Clauses (SCCs) approved by the European Commission or applicable supervisory authority;
Other legally recognized transfer mechanisms as permitted by applicable data protection law.
By using our Services, users located outside the United States consent to the transfer of their personal information to the United States and other jurisdictions as described in this Policy. If you have questions about the safeguards in place for international transfers, please contact us at privacy@fourgridco.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other legitimate business reasons. When we make changes, we will revise the "Last Updated" date at the top of this Policy.
For material changes — those that significantly affect how we handle your personal information or your rights under this Policy — we will provide more prominent notice, which may include:
A notice posted on our website at www.fourgridco.com;
An email notification to the address associated with your account, where applicable.
We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Policy have been posted constitutes your acceptance of the revised Policy. If you do not agree to the revised terms, please discontinue use of our Services and contact us to request deletion of your account and personal data.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out. We are committed to working with you to address any concerns promptly and transparently.
Four Grid Co.
Privacy Inquiries Email: privacy@fourgridco.com
Website: www.fourgridco.com
When contacting us regarding a privacy request, please include your full name, the email address associated with your account, and a clear description of your request. This will help us process your inquiry as quickly as possible. We aim to respond to all requests within 30 days of receipt.
For users in the EU/EEA who are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.